Refund policy

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Return and refund policy

At Quaroval, customer satisfaction is important to us. We proudly stand behind the quality of every product we offer.

Returns
Quaroval accepts qualifying returns within 30 days after delivery. Returned items must:

  • Be unused and in original condition.
  • Remain in their original packaging.
  • Include all tags, accessories, or documentation, when applicable.
  • Include proof of purchase.

Items Not Eligible for Return
Returns cannot be accepted for:

  • Items that have been used, opened, or are no longer in original condition.
  • Items showing signs of damage or modification.
  • Personalized or custom-made products.
  • Final sale items.

How to Request a Return
To start a return, email us at support@quaroval.com with your order number and the reason for the return. Our team will reply with return instructions. Please do not send items back before receiving approval.

Damaged or Incorrect Deliveries
If you receive an incorrect or damaged item from Quaroval, notify us within 7 days. Please provide:

  • Your order number.
  • Clear photos of the product.
  • Photos of the shipping box if damaged.

Our team will review the request and provide an appropriate resolution.

Refunds
Refunds approved by Quaroval will be processed within 5–10 business days after inspection. Refunds are issued to the original payment method.

Return Shipping Costs
If the return is due to an error by Quaroval, return shipping is covered by us. Otherwise, customers are responsible for return shipping expenses.

Order Cancellation
Orders may only be canceled before shipment. After shipping, cancellations are no longer available.

Contact
If you have questions regarding returns, please contact Quaroval customer support at support@quaroval.com.

Thank you for shopping with Quaroval.